Delivery


    Delivery Charges

    All orders over £95 (Inc VAT) are delivered free of charge to any UK mainland address via an insured courier, orders under this will attract a delivery charge as shown below.

    Certain products are eligible for a reduced rate of delivery please see below for certain product types.

    Product Type
    Delivery Charge
    UK mainland orders £95 and over
    Free delivery
    UK mainland orders under £95
    (excludes Regency accessory only orders)
    £6.95
    Fabric orders up to 2m
    (excludes chenilles, velvets, silks & Prestigious Textiles)
    £3.50 (posted folded via Royal Mail)
    or
    £6.95
    (on a roll via courier)
     
    Curtain pole & track accessories
    (includes rings, gliders, brackets, finials, holdbacks,
    joiners except Speedy items)

    £3.50 (posted via Royal Mail)
    Curtain tape
    £3.50 (posted via Royal Mail)

     
    Any deliveries outside the UK mainland will incur additional delivery charges, see the table below:

    Product Type
    Delivery Charge
    Wallpaper only orders (most brands)£14.95 or free on orders over £195
    See below for other products
    LocationDelivery Charge
    Northern Ireland£19.95 or free on orders over £195
    Isle of Wight£19.95 or free on orders over £195
    Channel Isles£19.95 or free on orders over £250
    Isle of Man£19.95 or free on orders over £250
    Scottish Highlands, Islands & Remote Areas£19.95 or free on orders over £225

    Please note for non-mainland deliveries the following brands/products combinations delivery prices will vary to above (however the free delivery thresholds are the same) as they are despatched direct from our suppliers.  See the delivery section on individual product pages to view accurate prices for your location.

    • Speedy poles, tracks & accessories

    Delivery Lead Times

    Delivery lead times are stated throughout our site on each individual product page, and are in working days from ordering (excluding weekend and bank holidays). The lead times for the products you add to basket will also show in the View Basket page. Many of our poles and tracks being offered with Next Working Day Delivery (providing the order exceeds £95), otherwise the delivery can take a few days longer - see item description for specifics. Please see the table below for our standard lead time guidelines.

    Where products are despatched from multiple locations you may receive separate deliveries as these might be despatched on different days, however you will not incur further charges.

    Product Type Typical Lead Times (Working Days)
    Fabrics3-5 working days
    Wallpapers3-5 working days
    Made to measure curtains/romans15-20 working days
    Curtain PolesNext working day, 2-3 days, 5-7 days
    Curtain TracksNext working day, 2-3 days, 5-7 days
    Autoglide Tracks3-4 days
    VELUX Blinds2 working days or 7-10 days (see product details)
    Blinds (Non VELUX)1-2 working days, 5-7 days

    Please note: Certain rural/offshore areas may take 2-5 days longer for delivery than stated above.

    Delivery Addresses

    We can deliver your blinds anywhere in the UK as long as you have a valid postcode. Upon ordering you can choose to deliver to:

    1. Home address
    2. Work address
    3. Relative/friend's address

    Delivery can be anywhere, except a PO Box address.

    Delivery Procedure

    Upon receiving delivery, it will need to be signed for. If you are not in the courier will leave a contact card or likely try one of your neighbours, and if they sign for the parcel in then a note will be left at your address mentioning where it is.

    Please note: When signing for the delivery you are signing to accept it has been received in good condition, if you notice any damages on the packaging you must sign for it as damaged and you must notify us within 24 hours.

    If the courier leaves a card with their contact details and the consignment details you can re-arrange delivery if you wish for the following day, or arrange to collect them from their local depot.

    In the case of VELUX, delivery will be attempted 3 days in a row (excluding weekends and bank holidays), and each time the courier will leave a card with their contact details and the consignment details so you can re-arrange delivery if you wish.

    Returns & Exchanges

    Below is a short summary of our return policy; for more information regarding this process please see our returns page.

    Some quick links within the return policy page are:

    Returns overview (summarised)

    We hope you are pleased with your purchase;however in the unlikely event that when you receive your order you are not completely satisfied we will be happy to arrange to collect the item(s) from your address. We can then exchange it for an alternative product, or even refund if you wish - providing they are not made to measure e.g. Silent Gliss Autoglide, made to measure blinds or fabrics.

    If you wish to return/exchange your products you must ensure that they have not been fitted/modified (such as pulling up the curtain heading tape) or opened. Once you have started to fit the product we are unable to accept it for return.

    Upon the collection being arranged we will raise a collection charge of £20 or 10% (whichever is greater) in addition to any non-mainland UK delivery charges as incurred on your original order.  If sending back using your own courier we always recommend an insured, trackable service.

    For further details please see returns page.