Returns Policy


    Step 1. Inform us you wish to return

    We offer returns up to 3 months from the date of receipt. If you wish to return within 14 days refer to our standard returns section below, if you return after this time but within 3 months please refer to the extended returns section.

    Standard Returns - If you change your mind within 14 days of receipt

    We hope you are pleased with your purchase; however, in the unlikely event that you are not completely satisfied with your order we will be happy to offer either an exchange for an alternative product or a refund if you prefer, provided that the goods are not:

    • Samples - sorry, we offer no refunds on samples purchased.
    • In a used or unsaleable condition.
    • Made to measure products, for example:
      • Silent Gliss products - e.g. Autoglide, tracks, Metropoles
      • Made to measure blinds
      • Customised curtains by length, or converted to eyelet heading
      • Cut length fabrics

    If you wish to return your order we must receive notification within 14 calendar days from receipt of your goods, and goods must be received back within 14 calendar days from notifying us.

    If you wish to return/exchange your products you must ensure that they have not been fitted/modified (such as pulling up the curtain heading tape) or opened. Once you have started to fit the product we are unable to accept it for return, as it must come back to us in a fully resalable condition, this does not affect your statutory rights for faulty products.

    If you cancel part of your order which was subject to a conditional Sale, Promotion or Free Delivery offer, the Sale, Promotion or Free Delivery offer may cease to apply. If you subsequently return any items, we reserve the right to charge you for the discount you received as part of any conditional Sale, Promotion or Free Delivery offer.

    We reserve the right to refuse a refund on items where they do not arrive back in satisfactory condition.

    Extended returns - If you change your mind after 14 days of receipt and before 3 months from receipt

    If you received your items more than 14 days ago (but no longer than 3 months), you can still return them as long as they are unused and in a resalable, as-new condition within original packaging.

    Any returns within this extended return period will incur a restocking charge of 25% of the value of the goods (this increases to 50% if the goods have subsequently been discontinued for sale).

    As per our standard returns, items exempt (e.g. non-pristine goods at purchase, made to measure products or partial returns of batch-dyed products) will not be considered for a return. The restocking charge will be calculated after recalculations of any sale, promotional offer or free delivery offers.

    We reserve the right to refuse a refund on items where they do not arrive back in satisfactory condition.

    Non-Receipt Of Items

    If your item has not arrived you must inform us within 7 days of the estimated date of delivery.  Once notified we will investigate where your order is, then contact you back to confirm when your order is likely to be with you.  Unfortunately we cannot investigate non-receipt after this time has elapsed.

    Items Damaged in Transit

    If your item arrives and is damaged, we ask that if it is noticeable upon delivery you sign for it as damaged or refuse it.

    Any damages should be notified to us within 7 days of delivery so we can then arrange for the collection of the item.  Upon receiving the item back we will then offer a replacement or refund*.  Refunds would include any postage charges you paid upon your original order.

    If you wish to expedite the replacement you would be required to place another order and wait for the refund* of the original item once returned.  If an item is found to not be damaged upon return you will be liable for the cost to return it back to you.

    *Made to measure items excluded

    Items Faulty on Arrival

    If your item arrives and is faulty, you should notify us within 14 days of delivery so we can then arrange for the collection of the item.  Upon receiving the item back we will inspect the fault then offer a replacement or refund*.  Refunds would include any postage charges you paid upon your original order and any reasonable direct return costs.

    If you wish to expedite the replacement you would be required to place another order and wait for the refund* of the original item once returned.  If an item is found to not be faulty upon return you will be liable for the cost to return it back to you.

    *Made to measure items excluded

    Step 2. Returning your items

    If you would like to return your order we will be happy to arrange to collect the item(s) from your address. Upon you informing us that you wish to return your order we will obtain a suitable day for collecting the products from you, and have the courier collect the item(s) between 9am - 5pm, we unfortunately cannot narrow the time down, so would recommend you choose to do this on a day where you would plan to be in anyway.

    Upon the collection being arranged we will raise a collection charge of £20 or 10% (whichever is greater, unless faulty/damaged) in addition to any non-mainland UK delivery charges as incurred on your original order and ask you to ensure you do the following:

    • Re-package the products with the original protective packaging used when they were sent to you
      • If you do not have this anymore then you must ensure you re-package it using padded cardboard packaging
    • Ensure you return all accessories and instructions you received with the original item

    Should you wish to send the goods back yourself, then we will require them back within 14 days from the day you inform us you wish to return them.

    If you return them after 14 days from informing us you will be subject to the extended returns policy or to have them re-delivered at our standard rate of delivery for your address.

    Step 3. Refund Policy

    Should you wish to return any goods to us, upon the goods arriving back, we will check them through to ensure they have been received in satisfactory condition. Once we have confirmed this we will process the refund within 14 days to the original card used to place the order.  We may withold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.

    The refund must be processed back onto the original card however in the following circumstances a cheque may be sent to the billing address:

    • The original card holder's account no longer exists; a cheque will be sent
    • The original card details have expired; once a new expiry date provided it will go back onto the original card

    If you cancel part of your order which was subject to a conditional Sale, Promotion or Free Delivery offer, the Sale, Promotion or Free Delivery offer may cease to apply. If you subsequently return any items, we reserve the right to charge you for the discount you received as part of any conditional Sale, Promotion or Free Delivery offer.